Returns & Refunds
UniMAX Sdn. Bhd.
1. Return window
You may request a return within 7 days of delivery. The request must be submitted from your account before the window closes; items received after prior approval remain eligible even if transit takes longer.
2. Conditions
Items must be unused, in their original packaging with all tags, accessories and free gifts included. For hygiene and safety reasons some categories (e.g. innerwear, consumables, custom or personalised items) can only be returned if faulty or not as described. Items damaged through use or missing parts may be refused or partially refunded.
3. How to request a return
Sign in, open your order and choose Request return. Tell us the reason and attach photos for damaged or wrong items — this speeds approval considerably. Our team reviews every request within 1–2 business days and sends you the return instructions (RMA number and return address).
4. Return shipping
If the item is faulty, damaged in transit or not what you ordered, UniMAX covers the return shipping. For change-of-mind returns, the return postage is paid by the customer. Please use a tracked service — lost, untracked returns cannot be refunded.
5. Refunds
Once the returned item passes inspection, your refund is issued in MYR to your original payment method or by FPX online banking, e-wallet or card reversal, normally within 5–10 business days of the item reaching our warehouse. Shipping fees are refunded only when the return is our fault. Approved exchanges ship as soon as the replacement is available.
6. Questions
Anything unclear? Contact our support team before sending anything back. E-mail: support@unimaxclothing.my. Phone: +60 14-930 0325.